Privacy Policy

Last Update:

October 15, 2025

The Self Project is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Personal Information

Personal Information is any information or opinion that identifies an individual.

We collect your Personal Information in various ways, including through:

  • Expressions of Interest or booking forms on our website,

  • Email or telephone communications,

  • Social media messages and engagement,

  • Online payment platforms, and

  • Third-party services (e.g. booking or payment systems).

We collect this information primarily to provide you with retreat services, updates, and communications related to The Self Project. We may also use it for closely related purposes such as event organisation, customer support, and marketing — where you would reasonably expect such use.

You can unsubscribe from our communications at any time by contacting us in writing.

2. Personal Data We Collect

When you engage with The Self Project, we may collect:

  • Identification and Contact Details: Your name, email address, phone number, and postal address — used to communicate with you and manage your booking.

  • Booking and Travel Details: Information related to your retreat selection, accommodation preferences, dietary needs, and travel arrangements.

  • Payment Information: Credit or debit card details or payment tokens from third-party payment providers (such as PayPal or Stripe). We use these only to process payments and do not store full card details.

  • Health and Wellbeing Information: Limited health-related information (e.g. injuries, allergies, or medical considerations) may be collected with your consent to tailor your retreat experience safely and appropriately.

  • Communications and Feedback: Any correspondence or messages between you and The Self Project, including emails, feedback forms, or direct messages.

Some of this information is essential for us to provide our services. We will make this clear when we collect it.

3. Sensitive Information

Sensitive information, as defined under the Privacy Act, includes details about your health, beliefs, or affiliations. The Self Project will only collect or use sensitive information:

  • For the purpose it was provided (e.g. tailoring retreat experiences or ensuring your safety);

  • For a directly related secondary purpose;

  • With your explicit consent; or

  • Where required or authorised by law.

4. Collection from Third Parties

Where practical, we collect Personal Information directly from you. However, we may receive information from third-party booking partners or platforms. In such cases, we will take reasonable steps to ensure you are made aware of the information shared with us.

5. Disclosure of Personal Information

Your Personal Information may be disclosed to:

  • Third parties you authorise (e.g. accommodation providers, transport operators, or wellness practitioners involved in your retreat experience);

  • Our service providers (e.g. payment processors, IT support, or marketing platforms); or

  • Where required or authorised by law.

We do not sell, rent, or trade your personal information to any other organisation.

6. Security of Your Personal Information

We store your Personal Information securely to protect it from misuse, loss, unauthorised access, modification, or disclosure.

When your information is no longer required, we will take reasonable steps to destroy or de-identify it. Some records (such as booking details or payment confirmations) may be retained for a minimum of 7 years for legal and administrative purposes.

7. Access and Correction

You may request access to, or correction of, the Personal Information we hold about you. To do so, please contact us directly.

We may require verification of your identity before releasing any information. There is no charge for requesting access, though an administrative fee may apply for providing copies.

8. Retention of Personal Data

We will retain your Personal Information for as long as necessary to provide our services, comply with legal obligations, and maintain business records. When your relationship with us ends, we will securely delete or de-identify your information once it is no longer required.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect new services, practices, or legal requirements. Any material updates will be communicated via email or posted on our website.

By continuing to use our services or Site after changes are posted, you acknowledge and agree to the updated policy.

10. Questions or Complaints

We are committed to resolving any privacy concerns promptly and fairly.

If you have a question, complaint, or request regarding your personal information, please contact:

The Self Project – Privacy Officer
Email: lisa@beyogalates.com.au

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.